When his company is in trouble—which Pandora was for most of its life—he’ll tell you in excruciating detail, even down to ugly employee lawsuits.
And that’s worked to Pandora’s advantage. Westergren did such a good job of warning the site’s rabid fans that the RIAA may be running it out of business that those fans actually broke fax machines on Capitol Hill with complaints. Westergren gets what a lot of entrepreneurs don’t: It’s about survival, not ego.
Glad to hear Pandora’s doing a lot better & sticking around.